Author Archives: Robert Basil

Good Information

Posted on January 30, 2013 by Robert Basil

During a classroom discussion about program evaluation and research last night,  I recommended to my entrepreneurial leadership students that they bookmark The Free Management Library. It’s a wonderful community-composed resource. “The Library provides free, easy-to-access, online articles to develop yourself, … Continue reading →

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Keep Your Promises, Keep Your Confidences, and Keep Your Appointments

Posted on January 24, 2013 by Robert Basil

The prefix para means “beside” or “beyond.” Paralinguistic or paraverbal communication usually refers to *how* one’s words are conveyed: through tone, body language, speaking speed, or even through one’s wardrobe. In both workplace and social environments, though, beside and beyond … Continue reading →

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The Plain Style

Posted on January 8, 2013 by Robert Basil

One of our resources over on the right-hand side of the page is “The Plain Language Style Guide,” published by the BC Securities Commission to help securities professionals in the composition of correspondence and public documents. Drafted with the assistance … Continue reading →

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“We Agree”

Posted on January 7, 2013 by Robert Basil

“We agree much more than you think.” This was Niels Bohr‘s kind way of indicating profound disagreement with a colleague’s point of view.  The genial physicist knew that the literal truth of that statement – after all, all scientists would … Continue reading →

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The Golden Rule

Posted on December 17, 2012 by Robert Basil

In most of my classes, when I am teaching email etiquette and protocol, I tell them the stories of Larissa #1 and Larissa #2.  Larissa #1 was a student of mine in the early 1990s, when I was teaching in … Continue reading →

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The Purpose of Professional Communication

Posted on December 15, 2012 by Robert Basil

I tell my students that the primary purpose of workplace communication is to foster and maintain relationships. I usually tack on an inverse way of saying it – “The *other* primary purpose is to not screw up” – because that’s … Continue reading →

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Posted on November 17, 2012 by Robert Basil
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Merci bien, Zuzax …

Posted on November 10, 2012 by Robert Basil

We thank Zuzax Consulting for hosting our new website.

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