Communications Strategy- What Does Furia Rubel Do for Law Firms Facing Litigation, Investigations, and Reputational Risk? - StreetInsider June 1, 2026
- Lumen Elevates Melissa Mann to Chief Public Policy Officer & Jessica Taylor to Chief Communications Officer - The Fast Mode June 1, 2026
- A Communications Strategy Built to Unite: How The Children’s Center of Detroit Uses Digital Signage to Serve Its Community With Purpose - rAVe [PUBS] May 29, 2026
- NetCarrier Names Doug Derstine CEO as Company Expands AI Communications Strategy - citybiz May 27, 2026
- Dawn Clark has been appointed as Vice President of Marketing and Communications at Teneo Hospitality Group - Hospitality Net May 27, 2026
- Lumen Elevates Melissa Mann and Jessica Taylor to Chief Officer Roles, Strengthening Public Policy and Communications Leadership - Lumen - Investor Relations May 26, 2026
- The Communications and Information Technology Office (Diskominfosantik) Strengthens Public Relations Capacity to Support Development Success by Hosting IKP Talks - Jabarprov May 26, 2026
- Ukraine seeks new communications strategy to counter Russian influence - MSN May 21, 2026
- University Governance
- Anti-corruption watchdog to probe UOW leadership in public hearings - Wave 96.5 June 2, 2026
- ASUU-BSU embarks on indefinite strike over unpaid entitlements, governance issues - The Sun Nigeria June 2, 2026
- Hungary ‘must change institutional culture’ in governance shake-up - Times Higher Education June 1, 2026
- More Australian universities than ANU face a governance crisis. But why now precisely? - Crikey June 1, 2026
- Why AI adoption in universities is really a question of trust - Times Higher Education May 29, 2026
- Day 3 Opening Session: Baruah Calls for University Governance Reform as MPC Looks Ahead to 2027 - Detroit Regional Chamber May 28, 2026
- UEH Green Visit 2026: Welcoming Delegates from Quy Nhon University and HOGENT University of Applied Sciences and Arts to Explore and Exchange on the UEH Green Campus Living Lab Model - University of Economics Ho Chi Minh City May 27, 2026
- Universities lost their social licence. Now they’re losing control - AFR May 21, 2026
Tag Archives: customer service
“Epic translation success”
Read more at the always alert, amusing, and erudite Language Log.
Posted in Robert's posts
Tagged customer service, language, playfulness, translation
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Simplicity is Beautiful
I take the train from Vancouver to Olympia, and then back again, all the time. (The love of my life lives south of the border.) Olympia’s Centennial Station is staffed by (usually) elderly volunteers who love trains and who love helping … Continue reading
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Popular bar in Olympia, Washington:
Complex Communications Solutions vs. Perhaps a Simpler One
From Paul Constant in The Stranger today: Chris DeRose published an article at Business Insider addressing the fact that McDonald’s is failing at customer service, with a vice president of the company openly talking about the “rude or unprofessional employees” … Continue reading
Ethics of Persuasion: The Reciprocity Rule
I was walking down Granville Street the other day on my way to London Drugs when I spotted two Chinese monks ahead of me speaking to passersby. Ordinarily cautious of sidewalk solicitors, I let one of them engage me precisely … Continue reading
Posted in Tierney's posts
Tagged courtesy, customer service, ethics, persuasion, relationship
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By the Book
The other day I called Asus for authorization to return my husband’s laptop for repairs. Hoping not to have to speak to support, I’d filled out the online request form, but I ended up having to call them anyway. The … Continue reading