Tag Archives: customer service

“Epic translation success”

Posted on November 6, 2015 by Robert Basil

Read more at the always alert, amusing, and erudite Language Log.

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Simplicity is Beautiful

Posted on January 27, 2015 by Robert Basil

I take the train from Vancouver to Olympia, and then back again, all the time. (The love of my life lives south of the border.) Olympia’s Centennial Station is staffed by (usually) elderly volunteers who love trains and who love helping … Continue reading →

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A related post …

Posted on January 18, 2015 by Robert Basil

Popular bar in Olympia, Washington:

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Complex Communications Solutions vs. Perhaps a Simpler One

Posted on May 8, 2013 by Robert Basil

From Paul Constant in The Stranger today: Chris DeRose published an article at Business Insider addressing the fact that McDonald’s is failing at customer service, with a vice president of the company openly talking about the “rude or unprofessional employees” … Continue reading →

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Ethics of Persuasion: The Reciprocity Rule

Posted on March 10, 2013 by tierneywisniewski

I was walking down Granville Street the other day on my way to London Drugs when I spotted two Chinese monks ahead of me speaking to passersby. Ordinarily cautious of sidewalk solicitors, I let one of them engage me precisely … Continue reading →

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By the Book

Posted on November 24, 2012 by tierneywisniewski

The other day I called Asus for authorization to return my husband’s laptop for repairs. Hoping not to have to speak to support, I’d filled out the online request form, but I ended up having to call them anyway. The … Continue reading →

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