{"id":480,"date":"2013-05-08T14:08:03","date_gmt":"2013-05-08T21:08:03","guid":{"rendered":"http:\/\/www.nocontest.ca\/?p=480"},"modified":"2021-05-30T03:58:24","modified_gmt":"2021-05-30T03:58:24","slug":"complex-communications-solutions-vs-perhaps-a-simpler-one","status":"publish","type":"post","link":"https:\/\/www.nocontest.ca\/index.php\/2013\/05\/08\/complex-communications-solutions-vs-perhaps-a-simpler-one\/","title":{"rendered":"Complex Communications Solutions vs. Perhaps a Simpler One"},"content":{"rendered":"

\"DavidWaterScherer\"<\/a><\/p>\n

From Paul Constant<\/a> in The Stranger today<\/a>:<\/p>\n

Chris DeRose published an article at Business Insider<\/a> addressing the fact that McDonald’s is failing at customer service, with a vice president of the company openly talking about the \u201crude or unprofessional employees” at some franchises. Here are DeRose’s suggestions:<\/em><\/p>\n

    \n
  1. Create shared emotion around delivering a great customer experience.  <\/em><\/li>\n
  2. Keep simplifying work processes and rules<\/em><\/li>\n
  3. Invest more in tools and training.<\/em><\/li>\n
  4. Reward and recognize great service.<\/em><\/li>\n<\/ol>\n

    What DeRose doesn’t suggest? Paying the employees a living wage<\/strong>.<\/em><\/p>\n

    ———<\/p>\n

    h\/t @atrios<\/a><\/em><\/p>\n

    Collage by David Scherer Water<\/a>, used with permission<\/em><\/p>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    From Paul Constant in The Stranger today: Chris DeRose published an article at Business Insider addressing the fact that McDonald’s is failing at customer service, with a vice president of the company openly talking about the \u201crude or unprofessional employees” … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5],"tags":[26,29],"class_list":["post-480","post","type-post","status-publish","format-standard","hentry","category-roberts-posts","tag-courtesy","tag-customer-service"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.nocontest.ca\/index.php\/wp-json\/wp\/v2\/posts\/480","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nocontest.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nocontest.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nocontest.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nocontest.ca\/index.php\/wp-json\/wp\/v2\/comments?post=480"}],"version-history":[{"count":1,"href":"https:\/\/www.nocontest.ca\/index.php\/wp-json\/wp\/v2\/posts\/480\/revisions"}],"predecessor-version":[{"id":2112,"href":"https:\/\/www.nocontest.ca\/index.php\/wp-json\/wp\/v2\/posts\/480\/revisions\/2112"}],"wp:attachment":[{"href":"https:\/\/www.nocontest.ca\/index.php\/wp-json\/wp\/v2\/media?parent=480"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nocontest.ca\/index.php\/wp-json\/wp\/v2\/categories?post=480"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nocontest.ca\/index.php\/wp-json\/wp\/v2\/tags?post=480"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}